Mapping Motivation for Top Performing Teams

Chapter 4

Getting to The RemitWhat We Do

We now pursue our investigation into The Remit. In Chapter 3 we examined the Relationship (the R of RAG) aspect of this and how top performing teams had to keep the customer in the forefront of their thinking if they were to continue as a top performing team. The word ‘thinking’ here, of course, we extended to mean ‘feeling’: in essence there were motivators that are specifically about ‘feeling’ and consulting team members who were driven by these motivators could make a massive difference to the outcomes for the customer as well as for the organisation.

The second strand of The Remit that needs to be consciously addressed by the top performing team is the ‘What We Do’ component. We linked this with what ...