The importance of stabilizing is nowhere more obvious than in healthcare where people’s lives are at stake. In the event of a traffic accident, a heart attack, or a brain infarct the first objective is to stabilize the patient. When you ask, “How is the patient doing?” stability is almost always part of the doctor’s answer. Only when the patient is stable you will look at how you can further improve the patient’s condition.
If you want to improve your process it actually works exactly the same way. First you will have to make your process stable before you can improve it effectively. Otherwise—as with patients—you run the risk of unintended or unexpected effects that worsen rather than improve the situation. An unstable process ...
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