Once you have determined the direction and established that Lean is indeed the best approach to achieve your goals then your change process can begin. The goal of Lean is that you learn and improve every day in the direction of True North—ideal care for patients. In other words, you solve problems every day and develop yourself and others in a way that continuously improves patient care.
This requires new behavior and a new way of thinking—a different mindset. This mindset is the foundation of your change and ensures that you (yourself) continuously improve while being respectful to people. In this chapter you will learn which mindset—or set of lean principles and values—is at the basis of your improvement process. ...
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