Chapter 3
Learning to DRIVE
In This Chapter
Taking a look at the DRIVE model
Shaping the plan and getting the measure of things
Building skills and capability
Considering the soft stuff
This chapter begins with more detail about the DRIVE model and the route to an organisation’s True North. The transformation journey takes time. Leaders will need a genuine understanding of the organisation’s customers, effective teamwork and appropriate communication, as well as managers who clearly understand their role in managing and improving process performance and equipping their staff with the skills they need.
Importantly, transformation will also involve an understanding and appreciation of the ‘elements of change’ – the importance of the ‘soft stuff’. Without it, success is unlikely.
Introducing DRIVE
We provide an overview of the DRIVE model in Chapter 2; it’s a systematic approach to ensuring a successful transformation journey to True North. Chapter 2 also defines what we mean by True North, explaining its use as a metaphor for where the organisation needs to be.
In this section, we ...
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