“Too often, Knowledge Management has been seen as a somewhat confusing and ineffective process, but now Roger Forsgren unravels the complexities and clearly demonstrates how an organization’s culture can be transformed. By focusing on critical knowledge and utilizing the practical tools described in Lean Knowledge Management, any organization, even a research and development one, can reduce overall costs, gain process efficiencies, product reliability, and grow customer satisfaction. This powerful tool helped transform NASA by learning the difficult lessons of its past and it can help any organization develop a culture of safety, efficiency, and dependability.”—Dr. Andrew Liou, Executive Vice President, Foxconn Technology Group
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