Table of Contents
Chapter 1. Systems, Performance, and the Academic Culture
Performance, Quality Performance, and Continuous Improvement
Assuring the Quality of Human Performance in Academic Systems
Chapter 2. Developing Strategic Improvement Concepts
Overview of Strategic and Tactical Planning
Strengths, Weaknesses, Opportunities, and Threats
A Case Study on the Use of SWOT Analysis
Chapter 3. Developing Improvement Alternatives
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