People Have Knowledge, Relationships Generate Value
Executive Summary
Chapter 5 explores the importance of the human elements of project management and the impacts these have on performance. Key points of this chapter are:
Stakeholders are to be engaged and involved, not silenced and “managed.”
Communications plans are often written and not delivered and too often only one-way “broadcasts” rather than participative multidirectional dialogue.
The world is paradoxical, requiring project managers to be highly adaptive and do seemingly opposite things at the same time for different purposes.
Ultimately, projects are about capability development and this is often lost to people outside the organization.
Engaging people to co-create value ...
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