Key Management Models, 3rd Edition

43

Business process redesign

The big picture

Hammer and Champy (1993) define business process redesign (BPR) as the fundamental reconsideration and radical redesign of organisational processes, in order to achieve drastic improvement of current performance in cost, quality, service and speed. Value creation for the customer is the leading factor for process redesign, in which information technology often plays an important role (Figure 43.1).

Figure 43.1 Business process redesignSource: after Van Assen, Notermans and Wigman (2007)

When to ...