Chapter 2Communication
2.1 Introduction
The earliest known communication problem has been recorded in the Bible (Genesis 11:9), where the descendants of Noah began to build a city and tower (known as the Tower of Babel) in a place called Shinar. However, God was not pleased and he realised that nothing is impossible to achieve by people working as a team, speaking the same language. God then made the people speak in different languages so that they could not work as a team on building the city and the tower. The story highlights an important point that communication is at the heart of all human transactions.
The fate of Air New Zealand Flight TE 901 to Antarctica in 1979 was the result of a colossal communication failure. On November 28, 1979, ...
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