Innovative Change Management (ICM)

Appendix A

ACRONYMS/GLOSSARY

AAA	Area activity analysis
CCM	Culture change management
ICM	Innovative change management
PM	Project management
PCM	Project change management
TQM	Total quality management

• Five major innovation areas that are used in most projects:

  • Management

  • Products

  • Processes

  • Marketing and sales

  • Support services

• 10Ss model: It is a combination of McKinsey’s 7Ss model plus three additional key innovation drivers added by the author. Each cultural driver must be considered when an organization or part of the organization is considering a major change or a high-risk change. Even with low-risk, minor changes these 10 key innovation drivers should be considered in developing the implementation plan although specific ...