Information Technology for Management: Advancing Sustainable, Profitable Business Growth, 9th edition

Part IV

IT Planning, Strategy, and Ethics

Chapter 12

IT Strategy, Sourcing, and Vendor Relationships

Quick Look

Case 1, Opening Case: Consumer Banks Reinvent with New Business and IT Strategies

12.1 IT Strategy and the Strategic Planning Process

12.2 IT Governance

12.3 Aligning IT with Business Strategy

12.4 IT Operating Plans and Sourcing Strategies

12.5 IT Vendor Relationships

Key Terms

Chapter 12 Link Library

Evaluate and Expand Your Learning

• IT and Data Management Decisions
• Questions for Discussion & Review
• Online Activities
• Collaborative Work

Case 2, Business Case: Puma Sources Its Billing Department

Case 3, Webinar Case: Strategic Value of Health Info Exchange at UMass Memorial

Data Analysis & Decision Making: Third-Party vs. Company-Owned Offshoring

References

Learning Outcomes

Describe how the IT strategy supports business strategy, the strategic planning process, and the role of IT steering committees.

Explain the importance, potential impacts, functions, and challenges of IT governance.

Explain the value of aligning the IT and business strategies, and how this alignment can be achieved.

Describe IT operating plans, how sourcing strategies can improve performance, and ...