Chapter 10
Enterprise Systems and Applications
Quick Look
Case 1, Opening Case: Managing the U.S. Munitions Supply Chain
10.1 Enterprise Systems
10.2 Enterprise Resource Planning (ERP) Systems
10.3 Supply Chain Management (SCM) Systems
10.4 Collaborative Planning, Forecasting, and Replenishment (CPFR) Systems
10.5 Customer Relationship Management (CRM) Systems
Key Terms
Chapter 10 Link Library
Evaluate and Expand Your Learning
- IT and Data Management Decisions
- Questions for Discussion & Review
- Online Activities
- Collaborative Work
Case 2, Business Case: Supply Chain Collaboration in the Cloud at Lenovo
Case 3, Video Case: Supply Chain Performance Management
Data Analysis & Decision Making: Assessing the Cost/Benefits of Cloud CRM
References
Learning Outcomes
Explain the potential executive, managerial, and operational support of enterprise systems, their success factors, and reasons for failure.
Describe enterprise resource planning (ERP) systems and how ERP investments are justified.
Describe supply chain management (SCM) networks and solutions.
Explain the collaborative planning, ...
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