Chapter 2. Process Improvement, Sans Magic
In this chapter: |
I’m wrong, okay? I know nothing. Now calm yourself! Some people raise process dogma to the level of religious fanaticism. My own pet theory about why relates to superstition. B. F. Skinner noted that superstition arises when animals, like pigeons, associate chance behaviors with desired results. People get locked into very particular practices when by a combination of chance and skill they achieve great outcomes.
Not that there’s anything wrong with that, I enjoy superstitious behavior as much as anyone. But when people become ...
Get I. M. Wright's "Hard Code" now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
