Notes
FOREWORD
1. Robert S. Kaplan and David P. Norton, “The Balanced Scorecard—Measures That Drive Performance,” Harvard Business Review 70, no. 1 (January–February 1992): 71–79.
CHAPTER 1
1. Raphael Amit and Paul J. H. Shoemaker, “Strategic Assets and Organizational Rents,” Strategic Management Journal 14 (1993): 33–46.
2. Steven P. Kirn, Anthony J. Rucci, Mark A. Huselid, and Brian E. Becker, “Strategic Human Resource Management at Sears,” Human Resource Management 38, no. 4: 329–336; and Anthony J. Rucci, Steven P. Kirn, and Richard T. Quinn, “The Employee-Customer-Profit Chain at Sears,” Harvard Business Review 76, no. 1 (January–February 1998): pp. 82–97.
3. Rucci, Kirn, and Quinn, “The Employee-Customer-Profit Chain at Sears,” 89.
4. Robert ...
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