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Contents

List of figures

List of tables

List of checklists

List of commentaries

Acknowledgements

Introduction

1People Models and People Procedure

Getting the angels to win

Key points in this chapter

Business language and people language

People Models

Other models of conflict resolution

Not fitting the traditional mould

People Procedure

Stopping the Department working on Sunday

The six different People Models

2Relationships between organizations

The computer users’ groups

Key points in this chapter

M&As: business language

An acquisition that is on tenterhooks

Research backs up the acquiring company’s approach

Factors associated with job excitement

The People Procedure applied to the acquisition

The People Model: ...

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