Strategies for Detecting Deception
As we’ve said, “getting it done” is all about daily workplace interactions that you as a manager need to navigate. So far in this section we’ve talked about how to give clear directives (Chapter 6) and how to give corrective feedback (Chapter 7). Continuing our examination of tough communication challenges that you face every day, Chapter 8 looked at conflict and offered five strategies for managing it. This chapter focuses on another communication challenge—figuring out when someone is lying to you.
The Importance of Nonverbal Cues
How often do you find yourself wondering whether the data your employees work with are accurate? While the data set out in a report can usually be tested objectively, information ...
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