CHAPTER 7

Strategies for Giving Corrective Feedback

In the previous chapter, we considered strategies for explaining your performance expectations to subordinates. After communicating job responsibilities, managers need to give feedback to employees about how well they are doing the job. This chapter offers strategies for correcting inappropriate workplace behavior and for maximizing the value of formal performance review interviews. It concludes by showing you how to develop an open communication climate that will support continued performance improvement.

Handling Inappropriate Behavior

Whenever you notice an employee performing inappropriately, you should immediately deal with it. Don’t store it and wait until formal performance review time ...

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