Contents

Copyright

Introduction

Why Your Company Needs More Collaboration

More Cross-Functional Collaboration

Collaboration With Customers

Adapting to Increased Collaboration

Cultivating a Culture of Cross-Functional Teaming and Learning at CarMax

Fostering a Team-Oriented Culture at John Hancock

How to Get Others to Adopt Your Recommendation

Research, Then Tailor Your Message

Sell the Deciders

Engage the Implementers

Leaders: Clarify the Process

How Office Seating Arrangements Can Boost the Bottom Line

Execs Sit With Execs

Function Over Form

Ask, Don’t Tell

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