Footnotes
Preface
[*] Alexander, C. A., The Timeless Way of Building, Oxford University Press, 1979.
Acknowledgments
[*] Alexander, C. A. et al., A Pattern Language, Oxford University Press, 1977.
Chapter One
[*] Senge, P. et al., The Fifth Discipline Fieldbook: Strategies and Tools for Building a Learning Organization, Doubleday, 1994.
[*] Covey, S. R., The 7 Habits of Highly Effective People, Simon & Schuster, 1989.
[*] Senge, P., A. Kleiner, C. Roberts, R. Ross, G. Roth, B. Smith, The Dance of Change: The Challenges to Sustaining Momentum in Learning Organizations, Doubleday, 1999.
[*] Hutton, D. The Change Agents’ Handbook: A Survival Guide for Quality Improvement Champions, ASQ Quality Press, 1994.
Chapter Three
[*] Bouldin, B. M., Agents ...
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