Preface

…there is nothing more difficult to carry out, nor more doubtful of success, nor more dangerous to handle, than to initiate a new order of things. For the reformer has enemies in all those who profit by the old order, and only lukewarm defenders in all those who would profit by the new order, this lukewarmness arising partly from fear of their adversaries…and partly from the incredulity of mankind, who do not truly believe in anything new until they have had actual experience of it.

NICCOLO MACHIAVELLI, the prince

You miss one hundred percent of the shots you never take.

WAYNE GRETZKY, HALL OF FAME HOCKEY PLAYER

Since you picked up this book, we assume that you’ve tried to introduce something new into your organization. Maybe you were ...

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