The Conflict Process
The conflict process has five stages: potential opposition or incompatibility, cognition and personalization, intentions, behavior, and outcomes (see Exhibit 14-2).
Exhibit 14-2
The Conflict Process
Stage I: Potential Opposition or Incompatibility
The first stage of conflict is the appearance of conditions—causes or sources—that create opportunities for it to arise. These conditions need not lead directly to conflict, but one of ...
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