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Performance Indicators

DOI: 10.4324/9781003054856-8

INTRODUCTION

Indicators are essential to any business as they reveal the performance and status of the operations. Correct use of indicators can initiate the right actions needed to improve the business, and indicators serve as the means to measure the success of such actions. Equipment management is no exception. Terry Wireman, in his book Developing Performance Indicators for Managing Maintenance, stated that the objective of performance indicators is “to provide an overall perspective on the company’s goals, business strategies, and specific objectives” [24, p. xvi]. He presented the maintenance indicators in the categories of corporate indicators, financial performance indicators, ...

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