The global pandemic upended normalcy and dramatically altered the roles and responsibilities of business leaders around the world. Prior to the pandemic, executives focused on sustaining innovation, driving revenue, and remaining competitive. Today and in the postpandemic environment, new priorities have emerged that include controlling costs, resolving unforeseen roadblocks, addressing operational challenges, navigating health and safety concerns, working remotely, and supporting their families through the pandemic. In today’s VUCA environment, it is no surprise to learn that 80 percent of the workforce, 92 percent of managers, and 77 percent of senior leaders reported feeling poorly prepared for the future.1 With ...
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