As with previous chapters, make some notes of what you expect in this chapter. Write down what you feel are definitions of both bullying and harassment. Keep those definitions in mind as you read this chapter.
Introduction
Bullying and harassment unfortunately have become increasingly significant problems in our workplaces (McGill 2016; Vardi and Weitz 2016; Carbo and Hughes 2010; Crouthers and Lipinski 2014; Einarsen et al. 2011; Parzefall and Salin 2010; Rayner and Cooper 2006; Rayner and Keashley 2005). They impact not only individuals but also organizations, lowering morale and productivity while increasing dissatisfaction, stress (c.f., Cortina and Magley 2009; Lutgen-Sandvik et al. 2007; Tepper 2000), ...
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