When identifying needs it is important to revisit the common themes of evaluation. In Chapter 1 it was explained that return on investment (ROI) calculations should be systematically approached from the perspective of outcomes that are valued by the organization and which demonstrate the usefulness or advantage that has occurred as a result of learning or development. Development needs analysis (DNA) must be a systematic approach. The learning practitioner must use a systematic process to identify needs, but must also approach the analysis from the perspective of the organization being a system, where the different parts of the organization are interdependent upon each other. Within the learning and development ...
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