CHAPTER 6

Listen With the Intent to Understand

The ability to listen is as important as the ability to speak.

—Sheryl Sandberg, COO Facebook

Most of us face our fair share of professional disagreements over the years, and we are forced to work closely with people whose styles and opinions are very different from our own.

As my career progressed, I learned how important it was to listen to others respectfully and attentively. I benefited the most by listening to those who had perspectives that were entirely different from my own. I didn’t have to like them, but I did have to hear them out. More often than not, they were able to influence at least some aspect of what I believed. Even when they weren’t, they challenged me to come up with a better ...

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