CHAPTER 3

Be Outgoing Whenever the Situation Calls for It

I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.

—Maya Angelou, American poet and civil rights activist

About six months into my job at RIM, I was preparing to leave the office for the night when I saw a co-op student still busy at work in his cubicle. I stopped to chat and to ask him how his term was going. He said he was very happy and was learning a lot. He described his project to me, and I asked him several questions. The whole interaction couldn’t have lasted more than 10 minutes. About two months later, as he was finishing his term, he knocked on my office door. He wanted to let me know how ...

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