Acknowledgments

This book turned out to be much harder to write than I thought it would be, and I would not have been able to complete it without the help and encouragement of so many people.

The team at Business Expert Press was a pleasure to work with. I appreciate the faith they showed in me from the very beginning of this project. Scott Isenberg was helpful and encouraging from the moment I submitted my proposal, and Vilma Barr offered expert edits and feedback during the pre-production phase. Charlene Kronstedt and her team contributed many improvements through the various stages of the production process.

I am thankful to Scott Wahl, an outstanding technology leader and colleague who I admire tremendously. Scott was the first person I contacted ...

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