Initial Application Management
Like post-go-live support, ongoing application management is covered in more detail in Chapter 7. That said, identifying a few focal points for you to think through immediately following deployment is important. In this section, we will highlight a few of the early considerations.
Driving Adoption
Driving adoption quickly as part of your CRM implementation will mean the difference between a quick go-live with the potential for positive press and an ugly slog through user issues and complaints. Making sure users see the appropriate value in the application, and are using it fully, will help keep things positive. One common mistake organizations make is allowing users to continue to use or view an old application ...
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