Bernard Baruch once said, “If all you have is a hammer, everything looks like a nail.” Likewise, “transformation” has become a buzzword today. It is unfortunate that it is being misused and overmarketed through books, articles, conferences, and other media. It is often substituted incorrectly to represent any small or incremental change in the performance of any process, product, or service. Specific process-improvement tools and methodologies that are best suited for incremental and transitional change are promoted as silver bullets for a transformational change. This has led to a lot of confusion and frustration in the minds of business leaders, practitioners, staff, and other professionals as they struggle to implement these tools ...
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