Contents
1Understand the Need for Change
Choice of Models in the Realm of Culture
An Approach to Organizational Culture Assessment
2Select the Change Approach That Is Right for Your Organization
Detailed Comparison of Critical Characteristics for the Three Types of Change
3Select the Framework for Change
4Integrate the Excellence Journey with the Organization’s Strategy
5Integrate Organizational Culture with Strategy
6Design a Business Excellence Model to Implement the Excellence Journey
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