Assessing Civility in your Workplace
Learning without thought is labour lost. Thought without learning is intellectual death.
—Confucius
If you are following the three-step process for starting a civility initiative, you will have already set an end in mind goal (likely related to building a better workplace). Identifying this goal would have required completing some type of general organizational assessment, for example, based on the four conditions outlined in the Civility Culture Compass®. (See Chapter 8 for a sample.)
Hopefully, you have also defined civility, including detailing indicators of what civility looks like in the context of your workplace (these indicators will be used to measure success), so the next step will be ...
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