1 Introduction
1.1 Research context and objectives
Building and maintaining trust is critical in remote teams from the beginning. This book explores the processes and practices that remote teams develop to build and maintain trust across cultures.
Because of the inherent uncertainty and complexity of remote teamwork and the fact that not every team task can be monitored or predicted, successfully accomplishing team tasks and project objectives requires trust. But trust is not effortless or uncomplicated, rather trust must be carefully built and maintained. Building teams on trust heightens well-being and productivity – employees are happy at work and perform well. Trust helps everyone suspend their uncertainty ...
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