Contents
CHAPTER 1 A WORLD FULL OF CHALLENGES
Internal Information and Knowledge
PART II CREATING THE KNOWLEDGE
CHAPTER 2 LEARNING THE LESSON FOR THE FIRST TIME
CHAPTER 3 DEEPENING: DEBRIEFING TECHNIQUES AND GUIDELINES
Multi-Case Learning: Learning from Several Processes or Events
CHAPTER 4 LEARNING FROM QUALITY-BASED PROCESSES
Learning from the Plan–Do–Check–Act Model (PDCA)
Learning from the Define, Measure, Analyze, Improve, and Control Method (DMAIC)
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