Chapter 9
Valuing Individuals
Key Idea: The official policies and practices of most existing corporate cultures intentionally ignore individual differences. The expectation apparently is that people of different cultures will either adapt to the culture of the business or become culturally invisible in the workplace. The people who are diminished or excluded by these practices can never become full contributors to a culture of rapid improvement.
Of the three elements of social design described in Chapter 8, one requires a much more detailed description. Therefore this chapter describes the theory and practice of valuing individuals at work and especially the challenging practice of learning to value distinctive individual behavior.
