Effective Communication Skills: Improve Your Listening, Speaking, and Writing for Maximum Impact

Because communication is at the root of all successful professional endeavors—from landing a job to negotiating a deal to managing conflict—professionals have always needed to be strong communicators. But in a world where both consumers and employees are saturated with information and technology, professionals now more than ever need to harness specific communication strategies for creating messages at work that cut through the clutter, resonate with audiences, and draw attention to key points.

In this business communication course, Curtis Newbold covers the critical strategies for improving interpersonal and written communication. More specifically, Curtis walks learners through processes to become more emotionally intelligent and communication-aware professionals. This course will help viewers become better relationship-builders and stronger writers and speakers. After taking this course, professionals can expect to feel more confident in their abilities to share high-impact information through one-on-one interactions, direct email, and written interactions. Moreover, participants will be able to use communication strategies to better persuade stakeholders and employees to get on board and to take action.

• Recognize the role of communication in workplace efficiency, relationship-building, persuasion, negotiation, and leadership.
• Apply emotional intelligence to create self-awareness and positively influence others.
• Write with efficiency and clarity in emails, letters, and reports to establish credibility and motivate people to take action.
• Lead teams through effective conflict management, constructive feedback, and the integration of inclusive language and active listening.

• You're in or seek to advance toward team leader, management, or executive roles.
• You write, design, and distribute content meant to inform, persuade, and encourage action.
• You're seeking communication tactics that can be applied in day-to-day work.