All organisations need to respond to the challenges within the highly competitive global economy; business analysts are at the forefront of these responses. The 4th edition of this bestselling book provides a comprehensive guide for business analysts, encompassing the key concepts, frameworks & techniques needed to provide professional BA services.
The development of business analysis as a professional discipline has extended the role of the business analyst who now needs the widest possible array of tools and the skills and knowledge to be able to use each when and where it is required. This new edition provides 123 possible techniques and practical guidance on how and when to apply them.