Designing delivery: From industrialism to post-industrialism
In a post-industrial economy, the focus shifts from selling products to helping customers accomplish their goals through service. Excerpt from Jeff Sussna's book, "Designing Delivery."
In a post-industrial economy, the focus shifts from selling products to helping customers accomplish their goals through service. Excerpt from Jeff Sussna's book, "Designing Delivery."
As companies have increasingly automated internal processes and customer interactions, IT has become part of the control mechanism itself.
A deep integration across design, development, and operations is critical to digital business success.
Designing, building, and operating services from the perspective of customer goals helps improve quality.