By displaying a knack for creating elegant solutions in complex environments throughout his 19-year career, Chris Baum has distinguished himself as a master design craftsman. Experience design has evolved in recent years. Gone are the days of the lone genius going off into a cloister and emerging with the fully-formed solution. Today's experiences are too complex for such solo exploration, requiring the in-flight alignment of the organization and its customers for successful outcomes. Thus, the need for designers to be true experts of live capture and facilitation. Chris started his design journey as a design strategist with Charles Schwab and as a user experience product manager with E*TRADE. Since then, he has extended that experience as a designer and consultant for complex projects in healthcare, broadcast media, transportation, big data/business intelligence, and utilities. Chris is also a founding partner of Futuredraft.