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Team Management

Secrets of Positive Team Leadership

Published by Pearson

Intermediate content levelIntermediate

Create a high performing and empowered team through a culture of emotional intelligence and empathy

  • Excel as a leader in the workplace by engaging teams and inspiring trust.
  • Develop your emotional intelligence to create a healthier, more positive and successful work atmosphere.
  • Observe good and bad leadership practices through actor-led interactive exercises.

In today’s fast-paced and rapidly evolving business landscape, including the explosion of the application of artificial intelligence like ChatGPT and other generative AI tech, the importance of positive team leadership cannot be overstated. A leader inspires trust, fosters collaboration, and cultivates a culture of inclusivity. As you strive to drive growth, engage your teams, and build lasting success, understanding and embracing the secrets of positive team leadership can truly transform the way you empower and grow your team. This course provides you with the practical tools and strategies to develop these key behaviors in your leadership approach.

Through interactive sessions led by thought leader, trainer, and coach Debra Stevens and her two business actors, this highly experiential course uses a combination of discussions, demos, and forum theatre. They use drama to show the different styles and behaviors and when they are appropriate, the impact of conscious listening, and how understanding the needs of the individuals you lead affects team dynamics, decision-making, and overall business outcomes.

Career Success Series

The Career Success Series from Pearson addresses essential skills for your personal and professional development in the areas of communication, presentation, critical thinking, teamwork, leadership, problem solving, and resilience. These skills are critical for any industry, any job title, and any career stage – whether you’re just starting out or have been in the workforce for years. Expert trainers deliver practical tools and techniques you can use to enhance your resume, excel in your career, or simply enrich your life skills.

What you’ll learn and how you can apply it

By the end of the live online course, you’ll understand:

  • The business case for empathy and its role in the future of work
  • Why empathy is so much more than putting yourself in the shoes of others
  • The three different types of empathy (cognitive, emotional, and compassionate) and when they are appropriate
  • How to find your own authentic route to adopting empathy in your leadership style

And you’ll be able to:

  • Show empathy in a way that feels sincere and authentic to your leadership style
  • Use your questioning and conscious listening skills to foster understanding and trust, and avoid making judgments
  • Avoid artificial harmony and deal with conflicts empathetically and assertively
  • Deliver feedback in a feedforward style and coach the journey toward improved performance

This live event is for you because...

  • You are a leader or aspiring leader who wants to develop your natural style through communication, empathy, coaching, relationships, and collaboration.
  • You want to gain important skills for now and the future that can help you advance your career as a leader or aspiring leader.

Prerequisites

  • No prior knowledge or experience is required.

Course Set-up

  • No course setup is required.

Recommended Preparation

Recommended Follow-up

Schedule

The time frames are only estimates and may vary according to how the class is progressing.

Segment 1: The Business Case for Positive Team Leadership (10 minutes)

  • Why positive team leadership is so important in the current and future workplace
  • The benefits to you, your team, and the business
  • How this course will work, how to interact, and rules of the road

Segment 2: What Is Positive Team Leadership?(20 minutes)

  • Introduction to the key elements and skills
  • Misunderstandings about what it means to be a positive leader
  • Explore the key elements: self-awareness, empowerment, empathy, assertiveness, and creating positive feedback culture
  • Exercise: What type of leader do you want to be Skills Wheel

Segment 3: Leadership Styles — Management vs. Leadership (25 minutes)

  • Exercise: Leadership styles scenarios
  • Understanding the pros and cons
  • Understanding your preferences—push or pull
  • Using both to empower your team

Q&A

Break (5 minutes)

Segment 4: Understanding and Developing Empathy (50 minutes)

  • Types of empathy—the pros and cons scenarios
  • Exercise: Empathy in practice, scenario part one
  • Employing conscious listening
  • Exercise: Types of listening scenarios (listening on your agenda, listening with a surface level of empathy, conscious listening to understand)
  • Exercise: Empathy in practice, scenario part two
  • Exercise: Skills Wheel revisited

Break (10 minutes)

Segment 5: Creating a feedback culture (50 minutes)

  • Exploring assertiveness
  • Exercise: Avoiding artificial harmony scenario
  • Assertiveness definition
  • Assertive behaviors
  • From feedback to feedforward
  • Creating psychological safety: The four stages
  • The benefits of coaching
  • Coaching the journey
  • Exercise: Phony coaching scenario
  • 7 powerful performance coaching questions
  • Exercise: Best practice scenario

Q&A

Segment 6: Final Reflection (10 minutes)

  • Exercise: Skills Wheel revisited
  • Fresh thinking

Your Instructor

  • Debra Stevens

    Debra Stevens, trainer, coach, inspiring speaker, and founder of Debra Stevens Training and Coaching, has been running award-winning experiential workshops on conscious human skills for more than 26 years. Her training and speaking have taken her all over the world. She has worked with thousands of people at all levels in companies such as Coca-Cola, Network Rail, Santander, Stena Line, and Hovis, improving their human skills and helping them to be more successful leaders, salespeople, customer service operatives, business owners, parents, friends, and partners. She is the author of Stand Out.