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ITIL Foundation Exam

ITIL 4 Foundation Exam Prep

Published by O'Reilly Media, Inc.

Beginner to intermediate content levelBeginner to intermediate

Key concepts and practices for delivering exceptional IT service management

Course outcomes

  • Prepare for the ITIL 4 Foundation certification exam
  • Understand how to help your organization manage risk, increase productivity, and reduce costs
  • Learn how to build an agile IT environment and strengthen customer relations

Course description

With the rising relevance of IT services in day-to-day business activities, the Information Technology Information Library (ITIL) has become the de facto standard for IT service management. Join expert Samuel Parri to get a high-level overview of the ITIL V4 framework to help you prepare for the certification exam or simply to update your existing skills. Over two days, you’ll focus on the following key concepts of service management: value creation and service relationships; the four dimensions of service management; the ITIL service value system (SVS), including guiding principles and the service value chain; the seven key ITIL practices, and more.

What you’ll learn and how you can apply it

  • Recognize and recall concepts that will be tested in the ITIL 4 Foundation certification exam
  • Examine an end-to-end operating model for the creation, delivery, and continual improvement of technology-enabled products
  • Demonstrate an understanding of digital transformation, operational and service excellence, and improving customer experience

This live event is for you because...

  • You’re an IT professional at the start of your ITIL V4 journey, or you're looking to update your ITIL knowledge.
  • You want to become an ITIL 4-certified candidate.
  • You’re an IT professional or executive who wants to work with other IT professionals to adopt guiding principles throughout the service management organization.
  • You want to understand the key concepts of IT and digital service delivery.

Prerequisites

  • Practical experience as an IT professional

Schedule

The time frames are only estimates and may vary according to how the class is progressing.

The big picture (25 minutes)

  • Presentation: ITIL 4 qualifications, beginnings, and framework; What is the Information Technology Information Library?; the ITIL Foundation; ITIL V4 today; why you should consider ITIL V4; disclaimer and references; glossary of common terminology
  • Q&A

Going from V3 processes to V4 practices (45 minutes)

  • Presentation: ITIL V3 and V4 comparisons; how ITIL fits into an organization’s IT framework; COBIT and ITIL comparison; ultimate governance framework; example of implementing ITIL; comparing ITIL V4 and ITSM
  • Break

The exam methodology (50 minutes)

  • Presentation: Reviewing sample exam questions
  • Break

Overview of service value system (70 minutes)

  • Presentation: Service value chain; guiding principles; governance; practices; technology management; general management; service management; continual improvement; ITIL case study review; summary of ITIL certification options and credit system
  • Q&A
  • Break

The exam and associated costs (50 minutes)

  • Presentation: Exam details; approaches to answering exam questions; reviewing sample exam questions; ITIL V4 Foundation certification benefits; course feedback survey
  • Q&A

Your Instructor

  • Samuel Parri

    Samuel Parri is a certified a Project Management Professional (PMP); he also holds an advanced master’s certificate in project management from George Washington University as well as certifications in customer success management, Control Objectives for Information and Related Technology (COBIT), and Information Technology Infrastructure Library (ITIL) v3.0. Samuel started his career as an engineer and held subsequent roles in research, engineering, development, and product marketing. As his interests expanded to sales, services, and customer support, he realized that he enjoyed working with and helping customers manage their strategic projects and came to understand that no matter your role or position, leveraging fundamental project management principles helps to achieve project success. He holds a bachelor’s degree in electrical engineering and master’s degrees in business administration and telecommunications.