Zen and the Art of Business Communication

Acknowledgments

I’d like to acknowledge all the people who have helped make this book possible, from the students who needed me to explain theory in a straight-forward manner to those of my friends and colleagues who encouraged me to write those explanations down. I’d also like to thank Debbie DuFrene, who took a chance on my idea; my daughter Celia Luck-Leonard who said the book needed illustrations; and Premkumar Narayanan, who had infinite patience with me while putting the book together.