Chapter Five
You Value Me
![image](/api/v2/epubs/9781118954829/files/images/c05uf001.jpg)
![image](/api/v2/epubs/9781118954829/files/images/c05uf002.jpg)
Most of us have heard this message, sometimes multiple times in a single call, while waiting on hold to speak to a contact center agent:
“Your call is important to us. All our operators are busy right now so please stay on the line and we'll connect you to the next available customer care representative.”
This trite recording is often used in the customer service world—and yet could there be a more hypocritical message about valuing customers than that one? At first it might seem sincere, but when the customer hears ...
Get Your Customer Rules!: Delivering the Me2B Experiences That Today s Customers Demand now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.