Notes
Chapter 2
1Nielsen (1996).
Chapter 3
1Feintzeig (2014).
2Alred, Brusaw, and Oliu (2014), p. 47.
3Guffey and Loewy (2015), p. 207.
4Martin (2014).
5Alred, Brusaw, and Oliu (2014), p. 49.
6Guffey and Loewy (2013), p. 108.
7“Nine Steps to More Effective Business Emails” (2013).
8“Nine Steps to More Effective Business Emails” (2013).
9Covey (2012), p. 145.
Chapter 4
1Guffey and Loewy (2015), p. 158.
2Marsh, Guth, and Short (2012), p. 32.
Chapter 5
2Smith (2013).
3Maltby (2013).
4Community Health Maps.com (2014).
5Community Health Maps.com (2014).
6Maltby and Ovide (2013).
7Bourque (2012).
Chapter 6
1McMahon (2014).
2Covey (2012), p. 270.
3Newman (2015), p. 335.
Chapter 7
1 Duarte (2008), p. 5.
2 Dumont (2015).
3 Latta (2014). ...
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