APPENDIX B

Document Samples

Chapter 3: Routine and Positive Messages

Direct Request E-mail

Direct Request Response E-mail

Routine Claim

Instruction Memo

Letter

Memo

Routine News E-mail

Thank You

Chapter 4: Persuasive and Bad News Messages

Bad News Letter

Persuasive Request E-mail

Persuasive Memo

Sales Message

Chapter 6: Reports

Trip Report E-mail

Memo Proposal

Letter Report

Chapter 8: Employment Communication

Cover Letter

Chronological Resume

Functional Resume

Thank-You Letter

Reference List

CHAPTER 3

Routine and Positive Messages

Direct Request E-mail

To:

Haley Kalekian <kalekian@goodmanners.com>

From:

Marsha Gulavsky <marshag@importium.com>

Cc:

Bcc:

Subject:

Provide Intercultural Etiquette Workshop in April?

Dear Ms. Kalekian: ...

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