World Class Diversity Management

9REFLECTIONS OF JEFF KILT

In Search of World Class

Six years after his business school classroom visit, Jeff and his professor friend Andrew Jones reflected on the changes Jeff and Bjax went through as he worked to revive both the enter-prise’s and his own reputation following the diversity fiasco. These reflections were part of a presentation to a CEO roundtable on diversity convened by Andrew. What follows is a summary of Jeff’s reflections, which Andrew presented in the alumni magazine. Andrew also intended to use the article in his class.

Roughly six years before, Jeff had received a group of African American community leaders, who sided with African American Bjax associates in their concerns about inadequate upward mobility for people of ...