2Getting the Right Things Done
Change keeps happening. Perhaps you have noticed. Sometimes change is welcome, and other times it is something feared or dreaded. Change can come in all sizes, ranging from the gargantuan to the relatively minor. It can be strategic in form (“We are now going to enter a new line of business”), or it can be relatively tactical (“Here’s our new sales model”). It could stem from an unanticipated problem (the customer is upset because the order arrived wrong), it could come from installation of a new computer system, or it could show up as a disaster requiring an emergency response. More often than not, though, change is simply something that is unexpected and brings with it a lot of work.
In the corporate world, when ...
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