CHAPTER 7
A Framework for Improvement
Identifying and Selecting Solutions
On some occasions, a decision-making or problem-solving process demands critical thinking—winnowing out the chaff and zeroing in on the nuggets of good solutions. But on other occasions, it requires a more creative, less critical, more open-ended approach. Over the years that we have been involved in collective endeavors and immersed in the relevant behavioral findings, we have concluded that breaking down the process into two stages provides valuable insights on how to enhance group work. We have briefly referred to this point earlier; it is now time to offer more details about how to separate, implement, and optimize the divergent and convergent stages of every problem-solving ...
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