CHAPTER 6
Eight Ways to Reduce Failures
Imagine that a group’s leader believes that a lot of group members have valuable information and perspectives, and she wants to elicit their ideas. What can she do?
Most managers are exceedingly busy, confronting a daunting number of tasks. It is tempting for them to prefer employees who offer upbeat projections and whose essential message is that there is no need to worry. Employees are well aware of that temptation, and many of them are reluctant to provide their bosses with bad news. No one likes to be anxious or spread anxiety, especially to those who have power over them.
We have seen that in the Obama administration, Nancy-Ann DeParle and Jeff Zients solved that problem by making it clear that they ...
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