Understanding Remote Assistance

Remote Assistance in Windows Server 2019 is a feature that enables a helper to access the invitee's desktop remotely for the sake of providing assistance in troubleshooting the issues. To do that, you must use the Add Roles and Features Wizard to add the Remote Assistance feature to the server, as shown in Figure 6.13:

Figure 6.13: Adding the Remote Assistance feature in Windows Server 2019

Now, let's understand what the Remote Server Administration Tools (RSAT) feature is and learn how to enable it.

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